Churn It Up: Customer Success Podcast

Aly Mahan

Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they have on how to make CS easier for everyone. The aim is to inspire...

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Churn It Up: Customer Success Podcast

Episodes (5)

Jan 12, 2018 #10: Why your customer health scores are not working with Irit Eizips, CSM Practice
Oct 25, 2017 #9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper
Oct 6, 2017 #8: Customer Training Best Practices & Quick Wins with Linda Schwaber-Cohen, Skilljar

Churn It Up: Customer Success Podcast

Jan 12, 2018
61 MB

About The Episode This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it. Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team be...

Churn It Up: Customer Success Podcast

#10: Why your customer health scores are not working with Irit Eizips, CSM Practice

Aly Mahan

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