This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Gerry Scullion

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that bring human-centered design and design thinking to life. Whether you’re a UX researcher, service design practitioner, product manager, or design leader, you’ll find actionable insights, practical tools, and inspiration to elevat...

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This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Episodes (331)

Friday Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy
Jan 30th The Psychology of Not Belonging: A Conversation with Dr. Rami Kaminski
Nov 26, 2025 Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Feb 13, 2026
42 minutes
58 MB

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call. What does psychological safety actually feel like when it's present? And what quietly erodes it? In this episode, Louise Dennison O'Shaughnessy — Director of Mental Health and Wellbeing at EHS International — joins Gerry to unpack the behaviours that damage teams: unclear roles, poor communication, and toxic high performers who get a pass because of their output. They...

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy

Gerry Scullion

00:00 -42:06