Customer Experience Leaders

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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.

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Customer Experience Leaders

Episodes (59)

Dec 21, 2020 A radically different approach to the aged-care sector
Dec 7, 2020 How Australia's leading pharmacy chain manages CX
Nov 23, 2020 What you can learn about CX from the aged care sector

Customer Experience Leaders

Dec 21, 2020
56½ minutes
51 MB

Byron Cannon is the CEO of LDK Seniors' Living, a business created with the aim of disrupting the aged-care industry by providing high-quality care in vibrant communities. As the Chief Executive Officer, he is responsible for the day-to-day management of the business, making decisions on all matters affecting operations, performance and strategy. In today's episode, Byron shares the secret of what makes LDK different. Resources and links: https://ldkhealthcare.com.au/ https://www.linkedin.com/in/byroncannon/ Connect with us: Michael Momsen on LinkedIn This show is produced in...

Customer Experience Leaders

A radically different approach to the aged-care sector

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00:00 -55:34