Questions for now - Compelling perspectives on digital CX

TELUS Digital

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

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Questions for now - Compelling perspectives on digital CX

Episodes (42)

Jun 24th You deployed AI in your contact center. Now what? (feat. Ryan Strategic Advisory)
May 29th How well have you tested your CX AI models, chatbots and agents?
Apr 23rd How do you move from chaos to clarity with CX AI? (feat. Zendesk)

Questions for now - Compelling perspectives on digital CX

Jun 24, 2026
24¼ minutes
23 MB

On this episode, we look at where enterprise CX AI actually stands in 2026 — and why deployment and performance are not the same thing. The Enterprise CX AI: 2026 Global Survey, conducted by Ryan Strategic Advisory and commissioned by TELUS Digital, reached 815 enterprise CX decision-makers representing 19 industry verticals and organizations with annual revenues ranging from $10M to over $5B. Among its findings: AI-assisted agent interactions, where an agent handles the conversation while AI tools surface information, suggestions and automations in real-time, are now the dominant model, leading in six of the seven functions the survey measured. But th...

Questions for now - Compelling perspectives on digital CX

You deployed AI in your contact center. Now what? (feat. Ryan Strategic Advisory)

TELUS Digital

00:00 -24:23