The CX Podcast

Steven Van Belleghem

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.

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The CX Podcast

Episodes (197)

Apr 26, 2024 CX Update #20: customer satisfaction at Airbnb, building empathy and more!
Jan 30, 2024 CX Update #18: Mental flexibility, Victoria’s Secret and many more!
Dec 7, 2023 CX TRENDS FOR 2024

The CX Podcast

Apr 26, 2024
7 minutes
11 MB

In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its co-founder and CEO, Brian Chesky. Here are three critical lessons from Airbnb's CX strategy that exemplify why Brian is revered as a formidable leader in customer-centric innovation, a true "Customer Leader" as described by experts Rudy Moenaert and Henry Robben. I hope you enjoyed this episode. Hopefully you have found new inspiration to improve your customer experience and customer service. If you want to learn more about me, check out www.stevenvanbelleghem.com I’m a ke...

The CX Podcast

CX Update #20: customer satisfaction at Airbnb, building empathy and more!

Steven Van Belleghem

00:00 -06:47