Stepping Up Service

The MESH

Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the service they provide.

About PodLP

PodLP is the leading podcast app for feature phones. With 10M+ installs in nearly every country, PodLP is available for KaiOS on the KaiStore and JioStore, as well as Cloud Phone and Android. If you're interested in promoting "Stepping Up Service" on PodLP, contact sales@podlp.com.

Screenshots are mockup renders of PodLP for KaiOS. Actual design may vary based on platform, operating system, and app version.

Stepping Up Service

Episodes (58)

Dec 13, 2016 Stepping Up Service: "Be Good When Things Go Bad"
Nov 22, 2016 Stepping Up Service: Customer Service is the New Marketing
Oct 20, 2016 Stepping Up Service: Connecting the Dots

Stepping Up Service

Dec 13, 2016
1 hour
57 MB

There are some industries where customer perceptions are more based on how you handle the tough situations than on whether or not you deliver the “WOW” experience. In this episode, Ed Gagnon of Customer Service Solutions explains to Alan some of these examples, and then the key things the customer wants us to do when "things go bad". This discussion is based on one of Ed's "Tip of the Week" postings on the Customer Service Solutions web site: cssamerica.com/how-good-are-you-when-things-go-bad-8916-customer-service-tip/. And, as always, Alan and Ed share their "Customer Service Story of the Month". This month, both hosts shar...

Stepping Up Service

Stepping Up Service: "Be Good When Things Go Bad"

The MESH

00:00 -01:02:02