The Contact Centre Podcast

Call Centre Helper

The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.

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The Contact Centre Podcast

Episodes (33)

Dec 8, 2021 Improving Customer and Agent Experience in the New Normal
Feb 8, 2021 Employee Wellbeing: Take Care of Your Team!
Nov 30, 2020 How to Improve Your Call Centre Reporting

The Contact Centre Podcast

Dec 8, 2021
18¼ minutes
42 MB

Jeanette Hunter of Jabra discusses ways of improving Customer and Agent Experience in the New Normal. In our conversation with Jeanette we examine the emerging trends within the contact centre environment post pandemic, looking at how technology can help support new ways of working for contact centre agents and how you can use data and analytics to manage KPI and coaching delivery seamlessly regardless of where your agents choose to work. This Podcast was made possible by our sponsor Jabra.

The Contact Centre Podcast

Improving Customer and Agent Experience in the New Normal

Call Centre Helper

00:00 -18:15