Gain Grow Retain

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

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Gain Grow Retain

Episodes (295)

Dec 18, 2023 Scaling CS with Brittany Soinski of Loom
Dec 11, 2023 Building Community/Business Alignment
Dec 4, 2023 Scaling CS with Dan Ennis from Monday.com

Gain Grow Retain

Dec 18, 2023
47 minutes
64 MB

Onboarding is arguably one of the most critical components of customer engagement and retention, so scaling it well is important. This week, Brittany Soinski, Manager, Onboarding at Loom joins Jay Nathan to share how her team has tackled this program: Created an onboarding team who is dedicated to owning this process Developed strong templates by starting with post-sale, ending with renewal, and identifying all of the things that happen in between Set a 60-day goal for customers and identified how many reached it within this timeframe Utilized Human Centered Design in the process Connect with...

Gain Grow Retain

Scaling CS with Brittany Soinski of Loom

Gain Grow Retain

00:00 -46:43