Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

Susan Boles

Can you build a business based on… “calm?” Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable margins—financial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing “wisdom” about business growth, productivity, and success to provide a framework for making choices that align with your values and true goals. Episode by episode, you’ll get a look at the team ma...

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Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

Episodes (128)

Oct 28, 2025 Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)
Oct 14, 2025 Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)
Sep 30, 2025 The Most Human Metric in Operations: Layla Pomper’s Death List KPI

Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

Oct 28, 2025
42 minutes
39 MB

After 11 years, Tanya’s business hums. She's got warm leads, proven offers, talented contractors. And yet… projects that should take two weeks stretch to two months because she’s the translator between client and designer. In this live diagnosis, we map a transition from “Tanya-as-critical-path” to a productized, reliable service with automated coordination, a structured client-feedback loop, and clear handoffs. We also unpack the fear behind delegating client trust - and why productizing increases value rather than commoditizing it. What You’ll Learn How to design a Coordination Offload System so delivery runs without you in the middl...

Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)

Susan Boles

00:00 -42:08