Creating Customer Success

Daniel Cattini and Alex Truman

Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.

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Creating Customer Success

Episodes (23)

Jun 16, 2020 Creating Customer Success - Episode 23: Kevin Scheper
Jun 4, 2020 Creating Customer Success - Episode 22: Gemma Espineira
May 27, 2020 Creating Customer Success - Episode 21: Sandra Guadagnoli

Creating Customer Success

Jun 16, 2020
1½ hours
125 MB

In this episode, we were joined by Kevin Scheper, who is currently Vice President, Customer Success at Drift. Kevin shared some fascinating insights on his experience leading teams in Customer Success, Professional Services, Customer Engagement, and Voice of the Customer functions. Here we discussed how CS teams should be structured to drive outcomes, as well as the role that Drift is playing in driving Conversational Marketing.

Creating Customer Success

Creating Customer Success - Episode 23: Kevin Scheper

Daniel Cattini and Alex Truman

00:00 -01:06:37