CX Nexus Podcast

Nicole Saunders and Chris Detzel

CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly. Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for...

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CX Nexus Podcast

Episodes (138)

Dec 14, 2024 Community Builders After Dark: What We Do When We're Not at Work
Sep 29, 2024 Balancing AI and Human Touch in Customer Experience
Sep 1, 2024 From Silos to Synergy: Aligning Community Efforts with Sales Strategies

CX Nexus Podcast

Dec 14, 2024
30½ minutes
28 MB

In this engaging episode of CX Nexus, hosts Nicole Saunders and Chris Detzel explore the fascinating intersection between personal and professional community building. The conversation weaves between Chris's experience growing a 10,000-member running community in Dallas-Fort Worth and Nicole's decade-long "Odd Tuesday Potluck" tradition, revealing how the fundamental principles of community building manifest in their personal lives. The hosts unpack key community-building elements that work across both personal and professional contexts: - The critical role of consistency in building lasting communities - How shared challenges and interests naturally bring people together - The importance...

CX Nexus Podcast

Community Builders After Dark: What We Do When We're Not at Work

Nicole Saunders and Chris Detzel

00:00 -30:29