Often Imitated: CX Stories from History

Caspian Studios

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

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Often Imitated: CX Stories from History

Episodes (66)

Aug 10, 2022 Giving Your CX Some Movie Magic with Ruben Harris, CEO, Career Karma
Jul 22, 2022 CX by the Truckload with Dakota Semler, Co-Founder and CEO, Xos Trucks
Jul 15, 2022 Call Your CX up to the Big Leagues with Adam Grossman, CMO, Boston Red Sox and Fenway Sports

Often Imitated: CX Stories from History

Aug 10, 2022
24 minutes
22 MB

Sunset Boulevard is considered to be one of the best movies of all time. But it was almost an abject failure. What ended up being a saving grace to the creators Billy Wilder and Charles Bracket was going directly to their viewers and hearing their feedback. And in their case…it was brutal. But going straight to their customers was their saving grace—and it might be yours too. Today’s guest, Ruben Harris, is the CEO of Career Karma, and he knows the secret to great CX is engaging directly with customers. In this episode, he’ll share...

Often Imitated: CX Stories from History

Giving Your CX Some Movie Magic with Ruben Harris, CEO, Career Karma

Caspian Studios

00:00 -23:49