Customer Success Australia Meetup

Sam Quirke & Simon Trenker

Customer Success Australia is focused on connecting the Australian based Customer Success community to foster a culture of support, learning and growth. Join us via: LinkedIn: https://www.linkedin.com/company/customer-success-australia-meetup/ Join the conversation - CSA Community Group: https://www.linkedin.com/groups/9206291/ YouTube: https://www.youtube.com/channel/UCuUyJ9m-iAq5pRFSsktcNaQ

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Customer Success Australia Meetup

Episodes (6)

Sep 1, 2022 Meetup #6 Practical Applications for Customer Health Scoring with Charles Connell
Aug 3, 2022 Meetup #5 - CX Metrics - Customer Success Australia Meetup
Nov 19, 2021 Meetup #3 - Developing Account Success Plans (10th November 2021)

Customer Success Australia Meetup

Sep 1, 2022
52 minutes
47 MB

Meetup #6: Practical Applications for Customer Health Scoring with Charles Connell. What does Health Scoring best practice look like? In this session, Charles explored - What is a customer health score and what does 'good' look like - Collecting the right data - Health score inputs - How to get started; configuring and measuring health scores - Using Health Scores to reduce risk/create opportunity Tell us about yourself: "I am currently the co-founder of Userlot...

Customer Success Australia Meetup

Meetup #6 Practical Applications for Customer Health Scoring with Charles Connell

Sam Quirke & Simon Trenker

00:00 -51:50