Get Great Guest Reviews

Adele Gutman

Hello, hospitality stars! I'm Adele Gutman, a 40-year veteran of the hospitality industry and the creator of The Five-star Review System. Welcome to Get Great Guest Reviews! I created this show not only for hotel owners and hospitality leaders but for all explorers of Hospitality excellence. Those who are always ready to reach for the stars when it comes to inspiring five-star reviews, and inspiring happiness from guests, customers, members, residents, patients, and of course our own team members. Online reviews have changed the way people make buying decisions, and this is especially true when it comes to travel and...

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Get Great Guest Reviews

Episodes (36)

Nov 28, 2023 Are Sub-Optimal Reviews Sabotaging Your Hotel Marketing ROI?
Oct 26, 2023 Bringing Hospitality to Healthcare to Elevate the Patient Experience with Peter Yesawich
Sep 14, 2023 Every Week is Housekeeping Week with Lonny Wolfe and the Art of Housekeeping

Get Great Guest Reviews

Nov 28, 2023
28¼ minutes
71 MB

Stephanie Sparks Smith is CEO and Digital Matriarch at Cogwheel Marketing™️ and partner and consultant at Cayuga Hospitality Consultants. Her agency focuses on helping hotel owners and management companies drive incremental exposure and revenue to their websites and online channels through hotel digital marketing and advertising. I recently had the pleasure of talking with Stephanie about her perspective on the impact of guest reviews on marketing. Please listen, and share your feedback and if you enjoy the program, please share with your friends and your associates. Sharing and talking about podcasts with your team is a simple and...

Get Great Guest Reviews

Are Sub-Optimal Reviews Sabotaging Your Hotel Marketing ROI?

Adele Gutman

00:00 -28:14