The Modern Hotelier

David Millili & Steve Carran

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

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The Modern Hotelier

Episodes (270)

Yesterday #269: How Hotels Should Be Using Technology to Improve the Employee & Guest Experience | with Shane O'Flaherty of Microsoft
Tuesday #268: The Atari Hotel: Building An Iconic Video Game Hotel | with Jordan Taylor
Wed Apr 15th #267: How this "Physical Internet" will Impact Hospitality | with Robert DeDomenico

The Modern Hotelier

Apr 23, 2026
44 minutes
80 MB

In this episode, David Millili and Steve Carran sit down with Shane O’Flaherty, Global Director of Travel, Transportation, and Hospitality at Microsoft, for a deep dive into the future of hospitality. Shane shares his fascinating journey—from growing up in a rodeo and circus environment to shaping global hospitality standards and now leading innovation at one of the world’s biggest tech companies. Along the way, he unpacks powerful lessons on networking, reinvention, and the evolving role of technology in travel. The conversation explores how AI is transforming the hospitality industry—from a “tool” to a true “p...

The Modern Hotelier

#269: How Hotels Should Be Using Technology to Improve the Employee & Guest Experience | with Shane O'Flaherty of Microsoft

David Millili & Steve Carran

00:00 -43:49