Ticket Volume - IT Podcast | Listen on PodLP

Ticket Volume - IT Podcast

InvGate

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

About PodLP

PodLP is the leading podcast app for feature phones. With 10M+ installs in nearly every country, PodLP is available for KaiOS on the KaiStore and JioStore, as well as Cloud Phone and Android. If you're interested in promoting "Ticket Volume - IT Podcast" on PodLP, contact sales@podlp.com.

Screenshots are mockup renders of PodLP for KaiOS. Actual design may vary based on platform, operating system, and app version.

Ticket Volume - IT Podcast

Episodes (114)

Oct 24, 2025 102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas
Aug 19, 2025 101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore
May 15, 2025 100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far

Ticket Volume - IT Podcast

Oct 24, 2025
1½ hours
56 MB

In this episode of Ticket Volume – IT Podcast, host Matt Beran sits down with Prashant Arora (PepsiCo), Daniel Ciolek (InvGate), and Suzanne Galletly (AXELOS) to unpack how Artificial Intelligence is reshaping IT Service Management. From VR-powered training and digital twins to self-healing IT operations and ethical dilemmas, this episode explores both the promise and the pitfalls of AI in ITSM. Here’s a sneak peek: - How PepsiCo uses digital twins and VR to cut training from 2 months to 2 weeks. - The role of AI in ticket tria...

Ticket Volume - IT Podcast

102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas

InvGate

00:00 -01:00:39