CS No BS

Totango

Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.

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CS No BS

Episodes (10)

Dec 7, 2022 The art and science of customer success with Morgan Courtney, Director of Customer Success at Taskrabbit
Nov 23, 2022 Solving customer problems at scale with Jay Nathan, EVP & Chief Customer Officer at Higher Logic
Nov 10, 2022 Maintaining gratitude for the customer with Eran Ashkenazi, Chief Customer Officer at SentinelOne

CS No BS

Dec 7, 2022
39 minutes
36 MB

Today’s episode features an interview with Morgan Courtney, Director of Customer Success at Taskrabbit. Taskrabbit is a marketplace platform that makes the neighborhood a little more familiar by conveniently connecting people with Taskers to handle everyday home to-do’s. With expertise that includes strategy and program planning, customer success, behavioral science, product operations, community engagement, and so much more, Morgan enjoys building strategies for long-term goals and developing paths to get there—using operational, product, brand, and community approaches. In this episode, Morgan discusses working from a place of empathy, the methodology behind her recruit...

CS No BS

The art and science of customer success with Morgan Courtney, Director of Customer Success at Taskrabbit

Totango

00:00 -39:03