XI Café Podcast

InMoment

Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.

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XI Café Podcast

Episodes (17)

May 26, 2025 Fast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and Experience
May 14, 2025 Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe
Feb 3, 2025 Breaking Barriers in CX: Learn from AboitizPower

XI Café Podcast

May 26, 2025
14 minutes
13 MB

In this episode, Michael Dominish shares how McDonald’s Australia rebuilt its feedback loop from the ground up, slashing resolution times by 96%. With metrics like “contacts per million” and smarter workflows, this episode shows how to turn feedback into fuel for growth, loyalty, and operational alignment.

XI Café Podcast

Fast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and Experience

InMoment

00:00 -14:07