Fixable

TED

Frances Frei is a Harvard Business professor. Anne Morriss is a CEO and best-selling author. Anne and Frances are two of the top leadership coaches in the world. Oh, did we mention they're also married to each other? Together, Anne and Frances move fast and fix stuff by talking to guest callers about their workplace issues and solving their problems – in 30 minutes or less. Both listeners and guests will receive actionable insights to create meaningful change in the workplace. From CEOs to nurses, the restaurant world to Silicon Valley, Frances and Anne have a plan for anyone hoping to improve th...

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Fixable

Episodes (148)

Monday How Zappos outperformed Amazon
Mon Feb 2nd Quick Fixes: How to stop judging your colleagues, pick your battles, and delegate responsibly
Jan 26th Toolkit: Set Better Goals (like Shohei Ohtani)

Fixable

Feb 9, 2026
28¼ minutes
26 MB

What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how the company bet on exceptional service rather than traditional marketing, built a deliberately distinctive workplace culture, and the steps founder Tony Hsieh took to put happiness at the center of his business model. For the full text transcript, visit ted.com/podcasts/fixable-transcripts Learn more about our flagship conference happening this...

Fixable

How Zappos outperformed Amazon

TED

00:00 -28:24