The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com

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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Episodes (108)

Tuesday Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 107
May 12th Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
Apr 21st Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Aug 18, 2026
38 minutes
26 MB

In this episode, I had the pleasure of chatting with Karessa Parish, a true veteran of the digital customer success space. If you've been grappling with how to differentiate digital CS from scaled CS, or how to build out effective self-onboarding programs, this episode is a must-listen. Karessa shares her unique journey from middle school teacher to a leader in digital customer experience, highlighting how that "scrappiness" and educational mindset translates directly into building scalable, customer-centric programs. We dive deep into why digital CS acts as "the connective tissue" between customer touchpoints, making sure customers get the...

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 107

Alex Turkovic

00:00 -38:08