Generation AI: Automating Better Business

LivePerson

Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it. Welcome to Generation AI!

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Generation AI: Automating Better Business

Episodes (32)

Dec 24, 2024 How to Avoid the Billion-Bot Fallacy in CX
Dec 10, 2024 From Mortgages to Diamonds: AI-Powered Personalization in Sales
Nov 26, 2024 Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20

Generation AI: Automating Better Business

Dec 24, 2024
36 minutes
50 MB

In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience? In this episode, we’re joined by John Sabino, CEO of LivePerson, to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys. We’ll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlig...

Generation AI: Automating Better Business

How to Avoid the Billion-Bot Fallacy in CX

LivePerson

00:00 -35:44