Customer Success Talks

Real Challenges, Experts Advice

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

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Customer Success Talks

Episodes (81)

Wednesday CSM Quick Lesson: Turn Data into Engaging Narratives With Alexander Grabner-Jarlung
Wed Feb 11th How to Build a Personal Brand That Stands Out: Mindset, Curiosity & Real Human Connection
Wed Feb 4th CSM Quick Lesson: Crazy CS Secrets Revealed! with Greg Daines

Customer Success Talks

Feb 18, 2026
12 minutes
11 MB

In today's CSM Quick Lesson with Alexander Grabner-Jarlung you will discover the ABCDO of Storytelling framework that offers a structured approach to using stories effectively in customer success. Each element—Answer, Bounce, Counter, Duo, and Object—provides a unique way to leverage storytelling. By incorporating emotion and anticipation into data presentation, stories make information resonate and create a lasting impact. Data sings when stories are used. You can find the full conversation below:YouTube - https://youtu.be/P8cgifrex5cSpotify - https://open.spotify.com/episode/4j9DCAxYjTl4l1Amrqk7Kc?si=CSbgWHgCRqiKzyVd7AmdhA

Customer Success Talks

CSM Quick Lesson: Turn Data into Engaging Narratives With Alexander Grabner-Jarlung

Real Challenges, Experts Advice

00:00 -11:50