Happy to Help | A Customer Support Podcast

Buzzsprout

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

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Happy to Help | A Customer Support Podcast

Episodes (34)

Feb 10th Creating a Healthy Mindset in Customer Support
Jan 13th Finding Excellent Customer Support Agents in Unlikely Places
Dec 9, 2025 How Intentional Gifting Creates Loyal Customers with Sarah Betts

Happy to Help | A Customer Support Podcast

Feb 10, 2026
59¼ minutes
41 MB

Text the show! Great customer support starts with mindset. In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy customer support mindset actually looks like, why it matters so much, and how leaders can intentionally create environments where support teams can thrive. We talk about the difference between clearing the queue vs. "building a cathedral", why assuming positive intent is essential for long-term success in support, and how mindset directly impacts everything from customer experience to burnout and team health. Along the way, we dig into creating...

Happy to Help | A Customer Support Podcast

Creating a Healthy Mindset in Customer Support

Buzzsprout

00:00 -59:24