Keynotes by Casago

Steve Schwab

A podcast for Casago homeowners by the Partners of Casago. Learn about our programs, market updates, and the local heroes in your market.

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Keynotes by Casago

Episodes (25)

Jun 18th AI, People and Property Management
May 21st Tim Rosolio on SNADs, quality, and fastest way to be de-ranked!
Jan 9th Marriott Homes & Villas with Jennifer Hsieh

Keynotes by Casago

Jun 18, 2026
22 minutes
20 MB

Mike Mears on Extend Team’s Shared Services: Blending AI and Human Support for Vacation Rentals Host Steve Schwab interviews Mike Mears, Extend Team’s global head of revenue, about his shift from OTAs and AI tools into staffing and why he prioritizes a people-first approach. Mears describes building an AI-driven vacation rental education library for newcomers and explains how Extend Team is evolving from traditional staffing (30–45 day hiring) to a shared services, plug-and-play model combining trained human support with AI handling routine guest inquiries for faster response times and better reviews. He argues AI can cover up to...

Keynotes by Casago

AI, People and Property Management

Steve Schwab

00:00 -21:45