Home Service Business Success

Kenny Chapman, Chris Crew

Supercharge your journey to success in the home services industry with insights and actionable content that will transform your business.

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Home Service Business Success

Episodes (29)

Jun 11, 2025 Mailbag Episode: Customer-Centric Secrets to Handle Tough Clients
Jun 4, 2025 Invest in Your People: How to Empower Employees and Boost Profitability with Kelton Balka
May 28, 2025 Business Efficiency: How to Build a Lean, Profitable Business

Home Service Business Success

Jun 11, 2025
31 minutes
43 MB

In the third mailbag episode of season two, Kenny Chapman and Chris Crew take on audience questions focusing on customers—how to handle them, serve them, and keep your sanity in the process. They break down what to say during a follow-up, how to deal with refund requests, and why the "customer is always right" mindset might be holding you back. Tune in to get practical tips, a fresh perspective, and the kind of straight talk that helps you show up better—for your team, your clients, and yourself. Chris starts by explaining how to master sale...

Home Service Business Success

Mailbag Episode: Customer-Centric Secrets to Handle Tough Clients

Kenny Chapman, Chris Crew

00:00 -30:48