IT Horror Stories with Jack Smith

Jack Smith

IT Horror Stories with Jack Smith tells real stories from the world of IT: outages, failed migrations, broken infrastructure, cybersecurity incidents, software failures, networking disasters, cloud problems, Shadow IT, and the occasional decision that seemed like a good idea at the time. Jack Smith talks with the people who were there about what happened, how they got out of it, and what others can learn from the incident. Stories are anonymized where needed, and the focus is on technology, processes, and organizations rather than blaming individuals. New episodes weekly, with Jack's Rants in between. You are one of us.

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IT Horror Stories with Jack Smith

Episodes (34)

Sep 28th Cultural Differences in IT : When Global Teams Don't Work the Same Way
Sep 21st When UNPK Broke – Diagnosing an IBM Mainframe Hardware Failure
Sep 14th Pinball as IoT : When Arcade Machines Go Online

IT Horror Stories with Jack Smith

Sep 28, 2026
21¼ minutes
25 MB

IT may run on the same protocols everywhere, but the people operating it certainly don't. Put teams from different countries, companies, and working cultures onto the same project and apparently simple questions about responsibility, communication, deadlines, and escalation can suddenly have very different answers. This episode looks at what happens when those differences become part of the technical problem. From assumptions that nobody realised they were making to communication styles that work perfectly well locally but collide spectacularly across borders, we discuss how international IT teams get themselves into trouble — and what years of working across cultures ca...

IT Horror Stories with Jack Smith

Cultural Differences in IT : When Global Teams Don't Work the Same Way

Jack Smith

00:00 -21:12