The Agent Shift Podcast

Scott LeFante

Artificial intelligence is changing the way organizations sell, serve, and deliver work. The Agent Shift explores what that transformation actually looks like inside Microsoft Dynamics 365 and the modern enterprise.Hosted by Scott LeFante and Dan Cefaratti, each episode features conversations with Microsoft leaders, product experts, MVPs, customers, partners, and industry innovators who are building the next generation of intelligent business applications.From AI agents and Copilot to Field Service, Customer Service, Project Operations, Sales, and the Power Platform, we go beyond the product demos to discuss real-world strategies, implementation lessons, successes, failures, and the future of work.Whether you're an...

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The Agent Shift Podcast

Episodes (0)

Apr 2nd Why Most Mobile CRM Fails (And How Resco Fixed It)
Mar 5th Straight from the Source: Microsoft's Jason Cohen on Field Service, Project Operations & What's Next

The Agent Shift Podcast

Apr 2, 2026
43 minutes
30 MB

One million syncs a week sounds like a brag, until you realize it’s a promise. Field teams don’t care about features…they care that their mobile CRM works fast, offline, and under pressure. In this episode, we sit down with Ivan Stano, a personal friend and CEO of Resco, to break down what it really takes to build a mobility platform that can handle massive data volumes, device constraints, and the messy reality of field service. We also mix in a little personality, because what’s a great conversation without some rivalry? Ivan (loyal Bo...

The Agent Shift Podcast

Why Most Mobile CRM Fails (And How Resco Fixed It)

Scott LeFante

00:00 -43:09