The Optometry Success Podcast

Adam Cmejla, CFP & Chad Fleming, OD, FAAO

The Optometry Success Podcast helps private-practice optometrists build profitable, sustainable businesses with clarity and confidence. Hosted by Adam Cmejla, CFP—a financial planner and CFO to ODs nationwide—and Chad Fleming, OD, FAAO—a multi-location practice owner with decades of hands-on experience—each 20-minute episode delivers practical strategies and actionable insights you can apply right away. From leadership and financials to team culture, operations, and growth, this is your weekly dose of real-world advice for real-world practice owners. New episodes every Wednesday.

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The Optometry Success Podcast

Episodes (31)

Wed Aug 19th Why do you still have a front desk?
Wed Aug 12th Are You Overpaying for IT? The Hidden Technology Costs Draining Practice Profit
Wed Aug 5th How to Audit Your Optical Lab Costs and Protect Your Profitability

The Optometry Success Podcast

Aug 19, 2026
21½ minutes
24 MB

In this episode of The Optometry Success Podcast, we challenge practice owners to reconsider whether they still need a traditional front desk. Chad shares how his practices use self-service check-in kiosks to address staffing challenges, reclaim office space and redirect payroll toward higher-impact roles. We also discuss how front-desk responsibilities can be reassigned or automated without sacrificing the patient experience. We're not suggesting every practice eliminate its front desk. Instead, we want owners to question long-standing assumptions and consider whether a kiosk could solve staffing, efficiency or space challenges. Have a q...

The Optometry Success Podcast

Why do you still have a front desk?

Adam Cmejla, CFP & Chad Fleming, OD, FAAO

00:00 -20:36