Quinn Byrne Coaching

Customer Experience & Employee Engagement

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Quinn Byrne Coaching » customer experience

Episodes (10)

Jun 19, 2008 Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction
Jun 9, 2008 Customer Experience #16: Core Competence – Solve Your Customer’s Problem
May 22, 2008 Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders

Quinn Byrne Coaching » customer experience

Jun 19, 2008
19¼ minutes
18 MB

This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss what it means to be at the pinnacle of Sales Competence: Partners, with your Customers, in their Preferred Directon. The key to this relationship is Trust. Trust which has been built up over time, through proven performance in the other competence areas we have discussed. Trust which is based on awareness that the salesperson understands the customer’s problems and is genuinely interested in helping to solve them. Trust which is won when the sale...

Quinn Byrne Coaching » customer experience

Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction

Quinn Byrne Coaching

00:00 -19:22