Crack the Customer Code

Adam and Jeannie

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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Crack the Customer Code

Episodes (509)

Dec 20, 2022 003: Experience Action Podcast - Customer Experience Training
Dec 13, 2022 002: Experience Action Podcast - Sponsorship Initiatives
Dec 12, 2022 New Podcast Introduction: Experience Action with Jeannie Walters

Crack the Customer Code

Dec 20, 2022
14 minutes
0

"Is customer experience training a one time process or is it ongoing?" Sounds like this one will have a pretty simple answer, right? As with all things in business, ongoing training is always beneficial. For customer experience (CX) training, this sometimes isn't as straightforward as other types of on-the-job training. We talk about CX and our goals, but we don't take the time to connect those with other departments, which can leave our CX programs feeling disjointed. In this week's episode, Jeannie dives into this seemingly easy question in more detail. She talks about how h...

Crack the Customer Code

003: Experience Action Podcast - Customer Experience Training

Adam and Jeannie

00:00 -14:02